T & C’s & FAQs & COVID19

COVID-19

We take the safety and wellbeing of our artists, crew and audience very seriously and even more so in the situation that we all find our selves in today. We are working with East Suffolk Council to make sure that we can proceed in a safe manner.

It is really important to the event that all attendees continue to follow the Government guidelines on social distancing and to take responsibility for their own and others safety  as required in August. We will not know exactly what the situation will be until closer to the event.

Please be aware that Government regulations for August may include attendees to provide proof of vaccination or a recent negative test  in order to access the event.

We will make sure that everyone is kept updated with the latest requirements.

What we ask if you.

MOST IMPORTANTLY …

We are asking all artists, crew and audience alike not to attend should they show symptoms of COVID 19, if they have tested positive or if they have been contacted by the official Track and Trace team up to, and including,  10 days prior to the event.

If you develop symptoms, please alert the people with whom you have had close contact over the last 48 hours who might be attending the live concert.

Please let us know if you have to cancel your booking and we can arrange a refund.

Refunds

Refunds can be given before the event but only by writing to FolkEast Productions Ltd, PO Box 325, Woodbridge, IP12 9DS, before July 31st.  There will be no ticket refunds after this date  unless cancellation has been called due to COVIID -19 or if it becomes unviable to proceed due to Government local and/or national restrictions.

Terms and Conditions

Tickets and wristbands

All tickets are subject to availability and terms and conditions. All prices include VAT.

Online tickets

This year we are using Ticket Tailor as our online tickets sales platform.  There is a small booking transaction charge which is shown when you purchase your tickets. Ticket Tailor provide electronic and mobile tickets and are a secure and reliable service . Your “ticket” has a unique bar code and will be scanned in on the day you attend the festival. If you have queries re. online sales, please contact info@folkeast.co.uk .

By Post

Please contact info@folkeast.co.uk if you require a By Post order form. Payment can be by Bacs transfer or by cheque and tickets will be delivered First Class Signed For and will require a signature to ensure they arrive safely to the correct person.

In Person

At the moment ( March 2021) , we are unable to provide In Person tickets at  high street outlets but have we kept some back should this be possible in May.

Please keep your tickets safe and bring them with you when you come to the festival. You will need to exchange each ticket for a wristband. Wristbands cannot be issued without a ticket/electronic ticket. If lost there will be no ticket replacement.

Wristbands cannot be replaced if lost.  Please note that wristbands are not exchangeable and can only be sealed once.

Anyone found in possession of a cut or defaced wristband may be asked to leave the festival.

Full Weekend

Weekend Tickets are valid from Thursday evening to Sunday for access to the main arena. A camping ticket allows access to the campsite, Thursday 19th August 2021from 3pm until  Monday 23rd August, midday. When individual day tickets are purchased they are valid for the day only and will end when the main arena is closed for the night. Please note that the Thursday evening is for Weekend Camping Ticket Holders only.

Concessionary Tickets

Full Time Students

Senior Citizens (65+)

Please bring proof of entitlement with you to the event or you might be charged full price. Thank you.

Assistance ConcessionsIf you need personal care or support, we offer free Companion Tickets for your companion or carer. For further information and how to book see our Accessibility at FolkEast page.

ALL UNDER 18s MUST BE ACCOMPANIED BY AN ADULT.

If you think your age will be questioned please bring personal identification.

Child and Youth Tickets and Camping for the under 18s:

All under 18’s tickets must be purchased with at least 1 designated Adult ticket.

Children – 11 years old and under are allowed free entry.

Youth (12 – 17 years old) – Youths will not be permitted entrance without being accompanied by an adult. If camping, we ask that the Adult camp with or close to the Youth’s camping pitch.

Camping:

Please do not arrive at Glemham Hall Estate before 3pm on Thursday 19th August 2021 as access to the campsite will not be permitted before then.

You are most welcome to bring your own tent, yurt, tipi or tupek to FolkEast, but if you would rather the “no hassle” approach to camping, there will be the opportunity to hire a bell tent for the weekend from our camping partner,  Norfolk Bells

If you are bringing your own tent, please note there will be a designated area where you will be able to park next door to your tent and an area for camping only where cars will be parked in the car park near the tent-only campsite.

There is plenty of space for camper vans and small caravans but please note that there is no electric hook up available.

No Bonfires or personal petrol generators  area allowed on the campsite.

What can you bring?

This is working estate and the land will be returned to the grazing animals once the festival has packed up and gone home. It is the responsibility of us all to keep the site clean and safe. We are always delighted to see how little litter there is around site once everyone has packed up and gone. Thank you for  respecting the environment.

There is a NO GLASS policy on the Main Festival Site and random bag searches might take place at the gate on entrance. There are glass bins on the campsite.

To continue the good work started in 2019, we will again ask you to avoid bringing any single use plastic onto site. Drinking Water points are available free to  use, on site.

Barbecues are permitted if a reasonable height off the ground. Our Fire Officer recommends a height of no less than 60cm. Disposable barbecues are not permitted. Please make sure you dispose of your charcoal responsibly. Do not put them in the skips or bins on site as this is a fire hazard. If we have had a particularly dry summer the council may issue a “no barbecue” recommendation which we will advertise in advance of the festival.

Do not bring explosives, illegal substances, or anything else illegal or dangerous onto the site. Chinese lanterns are also not permitted.

Security

We cannot be responsible for your possessions, so please be careful what you bring and where you leave them. Do not leave bags unattended on the festival site as they will be removed and may be destroyed (only in extreme circumstances!). Your bag may be searched by our security team at the gate.

Information Tent

We will have an Information Tent where you can find out where things are, and lost property may be found there. We will also have a phone charging point.

Please do not leave young children unattended.

Artists, Programmed Events and Photogrpahy

FolkEast Productions Ltd reserves the right to change or cancel events as advertised if necessary.

We do have official photographers on site who will be taking photographs for us to use  on our website and for marketing materials and PR. Our photographers will have been checked and will have an official badge.

No photography or filming is allowed of the stages or artists for commercial use on websites or published materials without prior arrangement. Please contact info@folkeast.co.uk if a Press Pass is required.

Refunds

Refunds can be given before the event but only by writing to FolkEast Productions Ltd, PO Box 325, Woodbridge, IP12 9DS, before July 31st.  There will be no ticket refunds after this date  unless cancellation has been called due to COVIID -19 or if tit becomes unviable to proceed due to Government local and/or national restrictions.

If you have any more questions, please send us an email to info@folkeast.co.uk and we’ll get back to you as soon as we can.

Thanks for reading!

These Terms and Conditions are subject to change at any time without prior notice.

Frequently Asked Questions

Can I bring my well-behaved dog?

We are sorry but dogs are not allowed on the festival site. This is part of our hire agreement with Glemham Hall as the land is used for cattle grazing the rest of the year. We are happy to recommend local kennels if that is an option for you. Please do ask by emailing info@folkeast.co.uk

Can I have a camp fire?

Campfires are not permitted on the campsites but there are fire bowls in the arena at night for all to enjoy. If we have had a particularly dry summer this may not possible, we will take advice from the Fire Officer.

Can I bring a barbecue?

Barbecues are  allowed as long as they are a reasonable height off the ground. Our Fire Officer recommends  a minimum of 60cm. Disposable barbecues are not permitted. Please never leave burning coals unattended and make sure you dispose of them responsibly. If we have had a particularly dry summer, barbecues may be restricted, we will take advice from the Fire Officer.

When can I arrive to camp?

The campsite opens on Thursday 19th August at 3pm. Please do not arrive before then as you will not be allowed on to site.

Do you have showers and toilets on the campsite?

Yes! We have “free to use”  showers and ample toilet facilities. This year, we may be introducing  bookable  time slot for showering to allow for cleaning and to reduce queuing.

Is there an electric hook up available?

I am afraid that as this is a temporary campsite, there is no electric hook up.

Can I camp next to my car?

There is an area on the campsite where you can camp next to your car. However, once parked up there is no vehicle movement in the designated area until Monday morning for Health and Safety reasons.

Can I leave site?

Yes! Of Course. We like to encourage people to explore the local area. With your weekend wristband, you are able to come and go to your heart’s content. If you are camping , please park in the main public car park near the campsite so you can nip in and out.

Can I bring food and drink onto the site?

You may bring food and drink (including alcohol) into the campsites but please do not bring food or drink (apart from bottled water) into the main festival Arena. We have some lovely food and drink outlets which will all be selling refreshments at reasonable prices.

Can I stay forever?

I am afraid not but please do come back next year!

The campsite closes at midday on Monday 24th August and once the the site is cleared, it will be returned to the cattle.