Terms and Conditions
Tickets and wristbands
All tickets are subject to availability and terms and conditions. All prices include VAT.
This year we are using Ticket Tailor as our online tickets sales platform. There is a small booking transaction charge which is shown when you purchase your tickets. Ticket Tailor provide electronic and mobile tickets and are a secure and reliable service . Your “ticket” has a unique bar code and will be scanned in on the day you attend the festival. If you have queries re. online sales, please contact email@example.com .
Please contact firstname.lastname@example.org if you require a By Post order form. Payment can be by Bacs transfer or by cheque and tickets will be delivered First Class Signed For and will require a signature to ensure they arrive safely to the correct person.
At the moment ( March 2021) , we are unable to provide In Person tickets at high street outlets but have we kept some back should this be possible in May.
Please keep your tickets safe and bring them with you when you come to the festival. You will need to exchange each ticket for a wristband. Wristbands cannot be issued without a ticket/electronic ticket. If lost there will be no ticket replacement.
Wristbands cannot be replaced if lost. Please note that wristbands are not exchangeable and can only be sealed once.
Anyone found in possession of a cut or defaced wristband may be asked to leave the festival.
Weekend Tickets are valid from Thursday evening to Sunday for access to the main arena. A camping ticket allows access to the campsite, Thursday 19th August 2021from 3pm until Monday 23rd August, midday. When individual day tickets are purchased they are valid for the day only and will end when the main arena is closed for the night. Please note that the Thursday evening is for Weekend Camping Ticket Holders only.
Full Time Students
Senior Citizens (65+)
Please bring proof of entitlement with you to the event or you might be charged full price. Thank you.
Assistance Concessions: If you need personal care or support, we offer free Companion Tickets for your companion or carer. For further information and how to book see our Accessibility at FolkEast page.
ALL UNDER 18s MUST BE ACCOMPANIED BY AN ADULT.
If you think your age will be questioned please bring personal identification.
Child and Youth Tickets and Camping for the under 18s:
All under 18’s tickets must be purchased with at least 1 designated Adult ticket.
Children – 11 years old and under are allowed free entry.
Youth (12 – 17 years old) – Youths will not be permitted entrance without being accompanied by an adult. If camping, we ask that the Adult camp with or close to the Youth’s camping pitch.
Please do not arrive at Glemham Hall Estate before 3pm on Thursday 19th August 2021 as access to the campsite will not be permitted before then.
You are most welcome to bring your own tent, yurt, tipi or tupek to FolkEast, but if you would rather the “no hassle” approach to camping, there will be the opportunity to hire a bell tent for the weekend from our camping partner, Norfolk Bells
If you are bringing your own tent, please note there will be a designated area where you will be able to park next door to your tent and an area for camping only where cars will be parked in the car park near the tent-only campsite.
There is plenty of space for camper vans and small caravans but please note that there is no electric hook up available.
No Bonfires or personal petrol generators area allowed on the campsite.
What can you bring?
This is working estate and the land will be returned to the grazing animals once the festival has packed up and gone home. It is the responsibility of us all to keep the site clean and safe. We are always delighted to see how little litter there is around site once everyone has packed up and gone. Thank you for respecting the environment.
There is a NO GLASS policy on the Main Festival Site and random bag searches might take place at the gate on entrance. There are glass bins on the campsite.
To continue the good work started in 2019, we will again ask you to avoid bringing any single use plastic onto site. Drinking Water points are available free to use, on site.
Barbecues are permitted if a reasonable height off the ground. Our Fire Officer recommends a height of no less than 60cm. Disposable barbecues are not permitted. Please make sure you dispose of your charcoal responsibly. Do not put them in the skips or bins on site as this is a fire hazard. If we have had a particularly dry summer the council may issue a “no barbecue” recommendation which we will advertise in advance of the festival.
Do not bring explosives, illegal substances, or anything else illegal or dangerous onto the site. Chinese lanterns are also not permitted.
We cannot be responsible for your possessions, so please be careful what you bring and where you leave them. Do not leave bags unattended on the festival site as they will be removed and may be destroyed (only in extreme circumstances!). Your bag may be searched by our security team at the gate.
We will have an Information Tent where you can find out where things are, and lost property may be found there. We will also have a phone charging point.
Please do not leave young children unattended.
Artists, Programmed Events and Photogrpahy
FolkEast Productions Ltd reserves the right to change or cancel events as advertised if necessary.
We do have official photographers on site who will be taking photographs for us to use on our website and for marketing materials and PR. Our photographers will have been checked and will have an official badge.
No photography or filming is allowed of the stages or artists for commercial use on websites or published materials without prior arrangement. Please contact email@example.com if a Press Pass is required.
Refunds can be given before the event but only by writing to FolkEast Productions Ltd, PO Box 325, Woodbridge, IP12 9DS, before July 31st. There will be no ticket refunds after this date unless cancellation has been called due to COVIID -19 or if tit becomes unviable to proceed due to Government local and/or national restrictions.
If you have any more questions, please send us an email to firstname.lastname@example.org and we’ll get back to you as soon as we can.
Thanks for reading!
These Terms and Conditions are subject to change at any time without prior notice.