Terms and Conditions

FolkEast takes place on the parkland at

Glemham Hall
Little Glemham
Suffolk
IP13 0BT

All tickets are subject to availability and terms and conditions. All prices include VAT.

Online tickets

We use Ticket Tailor as our online ticket sales platform. We do not set a booking charge when you purchase a ticket but offer the opportunity to make a small donation to support the festival. Ticket Tailor provides electronic and mobile tickets and are a secure and reliable service. Your “ticket” has a unique bar code and will be scanned in on the day you attend the festival. If you have queries regarding online sales, please contact info@folkeast.co.uk.

Please contact info@folkeast.co.uk if you unable to purchase your ticket online.

Please make sure that you keep your tickets safe and bring them with you when you come to the festival. You will need to exchange each ticket for a wristband. Wristbands cannot be issued without a ticket/electronic ticket. If lost there will be no ticket replacement.

Wristbands cannot be replaced if lost.  Please note that wristbands are not exchangeable and can only be sealed once.

Anyone found in possession of a cut or defaced wristband may be asked to leave the festival.

Full Weekend

Weekend Tickets are valid from Thursday evening to Sunday for access to the main arena. A camping ticket allows access to the campsite, Thursday 15th August 2024 from 2pm until  Monday 19th August, midday. When individual day tickets are purchased they are valid for the day only and will end when the main arena is closed for the night. Please note that Thursday evening events are for Weekend Ticket Holders only.

Concessionary Tickets

For full-time students and senior citizens (65+) only.

Please bring proof of entitlement with you to the event or you might be charged full price. Thank you.

Assistance Concessions: If you need personal care or support, we offer free Companion Tickets for your companion or carer. For further information and how to book see our Accessibility at FolkEast page.

ALL UNDER 18s MUST BE ACCOMPANIED BY AN ADULT.

If you think your age will be questioned please bring personal identification.

Child and Youth Tickets and Camping for the under 18s

All under-18’s tickets must be purchased with at least 1 designated Adult ticket.

Children – 11 years old and under are allowed free entry.

Youth (12 – 17 years old) – Youths will not be permitted entry without being accompanied by an adult. If camping, we ask that the Adult camp with or close to the Youth’s camping pitch.

Please do not arrive at Glemham Hall Estate before 2pm on Thursday 15th August 2024 as access to the campsite will not be permitted before then.

You are most welcome to bring your own tent, yurt, tipi, or tupek to FolkEast, but if you would rather the “no hassle” approach to camping, there will be the opportunity to hire a bell tent for the weekend from our camping partner,  Norfolk Bells. You will still need to purchase a camping ticket along with your weekend ticket to secure a pitch.

If you are bringing your own tent, please note there will be a designated area where you will be able to park next door to your tent and an area for camping only where cars will be parked in the car park near the tent-only campsite.

There is plenty of space for camper vans and caravans. There are two types of Camping on Wheels tickets depending on the size of the vehicle(s). Standard – under 20m2 and Large – over 20m2.

No Bonfires , fire pits or personal petrol generators are allowed on the campsite.

No dogs are allowed on site except Registered Assistance dogs.

Please note that there is no electric hookup available.

NB: It is important that if you have parked up in the Camping and Wheels or the Camping on Wheels area of the campsite, if you take your vehicle off site, you will not be allowed to re-enter the Campsite. You will be asked to park your vehicle in the public Car Park until the end of the festival. This is to reduce the movement of traffic on the campsite for the safety of others.

This is a working estate and the land will be returned to the grazing animals once the festival has packed up and gone home. It is the responsibility of us all to keep the site clean and safe. We are always delighted to see how little litter there is around the site once everyone has packed up and gone. Thank you for respecting the environment.

There is a NO GLASS policy on the Main Festival Site and random bag searches might take place at the gate on entrance. There are glass bins on the campsite.

To continue the good work started in 2019, we will again ask you to avoid bringing any single-use plastic onto the site. Drinking Water points are available free to use, on-site.

If you are camping, you will be given a couple of rubbish bags and information about camping at FolkEast. To help reduce our carbon footprint, we encourage campers and all attendees to take their rubbish home with them where possible.

Disposable barbecues are not permitted. Barbecues are only permitted if a reasonable height off the ground. Our Fire Officer recommends a height of no less than 60cm.  Please make sure you dispose of your charcoal responsibly. Do not put them in the skips or bins on site as this is a fire hazard. If we have had a particularly dry summer the council may issue a “no barbecue” recommendation which we will advertise in advance of the festival.

Do not bring explosives, illegal substances, or anything else illegal or dangerous onto the site. Chinese lanterns are not permitted.

Please note that Dogs are not permitted on site except registered assistance dogs. If you have a registered assistance dog, please make sure that you register  with our Accessibility co-ordinator philippa.folkeast@gmail.com.

Security

We cannot be responsible for your possessions, so please be careful what you bring and where you leave them. Do not leave bags unattended on the festival site as they will be removed and may be destroyed (only in extreme circumstances!). Your bag may be searched by our security team at the gate.

Information Tent

We will have an Information Tent where you can find out where things are, and lost property may be found there. We will also have a phone charging point.

Please do not leave young children unattended.

FolkEast Productions Ltd reserves the right to change or cancel events as advertised if necessary.

We do have official photographers on site who will be taking photographs for us to use on our website, social media and for marketing materials and PR. Our photographers will have been checked and will have an official badge. All Press, media and photographers will need to register with FolkEast before the festival for an official pass in order to operate over the weekend. No photography or filming is allowed for commercial use on websites or published materials without prior arrangement.No photography or filming is allowed of the stages or artists for commercial use on websites or published materials unless by prior agreement with the artists’ management and FolkEast. Please contact info@folkeast.co.uk for further information and to enquire about a Press Pass.

Refunds can be given before the event but only by writing to FolkEast Productions Ltd, PO Box 325, Woodbridge, IP12 9DS, before June 30th 2024. Only in exceptional circumstances will a refund be considered after this date.

If you have any more questions, please send us an email (info@folkeast.co.uk) and we’ll get back to you as soon as we can.

Thanks for reading!

These Terms and Conditions are subject to change at any time without prior notice. We will make sure that you are aware of any changes should this arise.