T & C’s & FAQs

Terms and Conditions

Tickets and wristbands

All tickets are subject to availability and terms and conditions. All prices include VAT.

Online tickets

This year we are using Eventbrite as our online tickets sales provider. They provide electronic and mobile tickets and are a secure and reliable service for FolkEast customers. Your “ticket” has a unique bar code and will be scanned in on the day you attend the festival. If you have queries re.online sales, please contact Eventbrite direct

By Post

An Order Form can be downloaded under the BY POST section on the TICKETS page. Tickets will be delivered First Class Signed For and will require a signature to ensure they arrive safely to the correct person.

In Person

Tickets will be available from a selection of Tourist Information centres and shops from the end of May 2018.

Please keep your tickets safe and bring them with you when you come to the festival, because you will need to exchange each ticket for a wristband. Wristbands cannot be issued without a  ticket/electronic ticket. If lost there will be no ticket replacement.

Wristbands cannot be replaced if lost and will be fitted on to your wrist when you arrive. Please note that wristbands are not exchangeable and can only be sealed once.

Anyone found in possession of a cut or defaced wristband may be asked to leave the festival.

Full Weekend

Weekend Tickets are valid from Thursday evening to Sunday for access to the main arena. A camping ticket allows access to the campsite ,Thursday 16th August 2018 from 2pm until  Monday 20th August, midday. When individual day tickets are purchased they are valid for the day only and will end when the main arena is closed for the night.

Concessionary Tickets

Full Time Students

Senior Citizens (60+)

Please bring proof of entitlement with you to the event or you might be charged full price. Thank you.

ALL UNDER 18s MUST BE ACCOMPANIED BY AN ADULT. If you think your age will be questioned please bring personal identification.

Child and Youth Tickets and Camping for the under 18s

All under 18’s tickets must be purchased with at least 1 designated Adult ticket.

Children – 11 years old and under are allowed free entry.

Youth (12 – 17 years old) – Youths will not be permitted entrance without being accompanied by an adult. If camping, we ask that the Adult camp with or close to the Youth’s camping pitch..

Camping

Please do not arrive at Glemham Hall Estate before 2pm on Thursday 16th August 2018 as access to the campsite will not be permitted before then.

There will be a designated area where you will be able to park next door to your tent and an area for camping only where cars will be parked in the car park near the tent only campsite.

There is plenty of space for camper vans and small caravans but please note that there is no electric hook up available.

No Bonfires or personal petrol generators allowed on the campsite.

What can you bring?:

This is working estate and the land will be returned to the grazing animals once the festival has packed up and gone home. It is the responsibility of us all to keep the site clean and safe. We are always delighted to see how little litter there is around site once everyone has packed up and gone. Thank you for  respecting the environment.

There is a NO GLASS policy on the Main Festival Site and random bag searches might take place at the gate on entrance. There are glass bins on the campsite.

Barbecues are permitted if a reasonable height off the ground. Disposable barbecues are not permitted. Please make sure you dispose of your charcoal responsibly. Do not put them in the skips or bins on site as this is a fire hazard.

Do not bring explosives, illegal substances, or anything else illegal or dangerous onto the site. Chinese lanterns are also not permitted.

Security

We cannot be responsible for your possessions, so please be careful what you bring and where you leave them. Do not leave bags unattended on the festival site as they will be removed and may be destroyed ( only in extreme circumstances!). Your bag may be searched by our security team at the gate.

Information Tent

We will have an Information Tent where you can find out where things are, and lost property may be found there. We will also have a phone charging point.

Please do not leave young children unattended.

Artists and Programmed Events

FolkEast Productions Ltd reserves the right to change or cancel events as advertised if necessary.

No photography or filming is allowed of the stages or artists for us on website / published materials without prior arrangement. Please contact info@folkeast.co.uk if a Press pass is required

Refunds

Refunds can be given before the event but only by writing to FolkEast Productions Ltd, PO Box 325, Woodbridge, IP12 9DS ,  before May 31st 2018.  There will be no ticket refunds or refunds for stall pitches after that date.

If you have any more questions, please send us an email to info@folkeast.co.uk and we’ll get back to you as soon as we can.

Thanks for reading!

These Terms and Conditions are subject to change at any time without prior notice.

Frequently Asked Question’s

Can I bring my well-behaved dog ?

We are sorry but dogs are not allowed on the festival site. This is part of our hire agreement with the Hall as the land is used for cattle grazing the rest of the year. We are happy to recommend local kennels if that was an option for you. Please do ask. info@folkeast.co.uk

Can I have a camp fire?

Campfires are not permitted on the  campsites but there are Fire bowls in the arena at night for all to enjoy.

Can I ring a barbecue?

Barbecues are  allowed as long as they are a reasonable height off the ground. Disposable barbecues are not permitted . Please never leave burning coals unattended and makes sure you dispose of them responsibly.

When can I arrive to camp?

The campsite opens on Thursday 16th August from 2pm . Please do not drive before then as you will not be allowed on to site.

Do you have showers and toilets on the campsite and is there an electric hook up?

Yes! We have “free to use”  showers and ample portaloo facilities. I am afraid as this is a temporary campsite, there is no electric hook up.

Can I camp next to my car?

There is an area on the campsite where you will be able to camp next to your car. Once parked up, there is no vehicle movement in the designated area until Monday morning for Health and Safety reasons.

Can I leave site?

Yes! Of Course. We like to encourage people to explore the local area. With your weekend wristband, you are able to come and go to your heart’s content.

Can I bring food and drink onto the site?

You may bring food and drink (including alcohol) into the campsites but please do not bring food or drink (apart from bottled water) into the main festival Arena. We have some lovely food outlets which will all be selling at a reasonable price.